# Grant camera and microphone access on iPhone and iPad > A step-by-step guide for iPad and iPhone: the two levels of permissions, Safari's website settings, and what to do when you can't hear anything. Source: https://help.meetone.io/en/participants/camera-microphone-iphone-ipad Last updated: 2026-10-28 --- On iPhone and iPad, when the camera or microphone doesn't work in a video appointment, it is almost always down to one of a handful of settings. You can pass this guide on to participants directly. ## Why there are two levels of permissions iPhone and iPad have **two separate levels**, and both need to allow access: 1. **Device settings**: is the browser app allowed to use the camera and microphone at all? 2. **Permission for the individual website**: is this particular page in the browser allowed to use the camera and microphone? > **Note** > > The first level is often already allowed and only the second one isn't. That's why participants frequently have the impression they have allowed everything – and the camera or microphone still doesn't work. ## Before the appointment 1. **Open the appointment in Safari.** Open your join link in **Safari**, not in the embedded preview of an app such as Mail, Outlook or WhatsApp. Tap **"Open in Safari"** there if needed. In the embedded view, the camera and microphone prompt often doesn't appear at all. 2. **Close other apps** that might be using the camera or microphone – FaceTime, WhatsApp calls or Zoom, for example. As a rule, only one application at a time can use the camera and microphone. 3. **Run the [system check](https://help.meetone.io/en/quick-start/system-check).** In about a minute it confirms whether your camera, microphone, audio output and connection are ready. ## When you join the video appointment When Safari asks whether the website may access your camera and microphone, tap **"Allow"**. > **Warning** > > If the prompt was answered with "Don't Allow" once, Safari will not ask again for that website. You then have to set the permission manually, as described in the next section. ## If the camera or microphone still doesn't work Here's how to set the website permission in Safari: 1. Tap the **"aA"** icon on the left of the address bar (depending on your iPadOS version, the page menu icon). 2. Choose **"Website Settings"**. 3. Set **"Camera"** and **"Microphone"** to **"Allow"**. 4. Reload the page. If "Camera" and "Microphone" are missing from the website settings, the page has never requested access: start the video appointment or the system check once, then open the website settings again. Also check the device level under **Settings → Safari → Settings for Websites**: "Camera" and "Microphone" should be set to **"Ask"** or **"Allow"**. ## If you use Chrome instead of Safari For video appointments we recommend **Safari** on iPhone and iPad. If you do use Chrome, grant access in your device settings: 1. Open the **Settings** app on your iPhone or iPad. 2. Scroll to **"Chrome"**. 3. Turn on **"Microphone"** and **"Camera"**. ## If you can't hear anything - Check the **volume** using the side buttons on your device, and whether the silent switch is on. - If **headphones or AirPods are connected via Bluetooth**, the audio may be routed there. Check the connection or disconnect it as a test. - Check whether your **microphone is muted in the video appointment** (the **Microphone** button in the call controls). - During the call, open the **settings** (gear icon) and check that the right speaker and microphone are selected. ## Using a Bluetooth headset Connect a Bluetooth headset (for example headphones with a microphone, or AirPods) **before** you join the video appointment. That way the headset's microphone is available from the start. If the other person can't hear you after you've joined – or after you switched the microphone during the appointment – leave the appointment (**Leave room** button) and join again. This restarts your microphone. For more causes and tips, see [AirPods or Bluetooth headset: the other person can't hear you](https://help.meetone.io/en/troubleshooting/bluetooth-headset-mic-silent). ## Common problems - **Audio or video cuts out mid-appointment?** Don't lock the screen and don't switch to another app – otherwise iOS ends access to the camera and microphone. Also turn off low power mode under **Settings → Battery**. - **No prompt appears at all?** Almost always the link was opened in another app's preview. Open it in Safari and try again. - **None of this helps?** Contact support. Useful details are: your iPad or iPhone model, the iPadOS or iOS version, the browser you used, and the app you opened the link from. Related articles: [Grant camera and microphone access](https://help.meetone.io/en/participants/grant-camera-microphone-access), [Join from your smartphone or tablet](https://help.meetone.io/en/participants/join-from-smartphone), [Problems joining from a smartphone or tablet](https://help.meetone.io/en/troubleshooting/mobile-device-issues), [Microphone or audio not working](https://help.meetone.io/en/troubleshooting/microphone-audio-not-working) Still stuck? Contact us at [support@meetone.io](mailto:support@meetone.io).