# Manage the waitlist and invite people > How to filter your waitlist, view an entry's details, invite people to book one by one or together, and archive or delete entries. Source: https://help.meetone.io/en/professionals/manage-waitlist Last updated: 2026-10-23 --- The waitlist shows everyone who signed up through your form and confirmed their email address. From here you invite people to book an appointment as soon as a place becomes free. ## Prerequisites - The waitlist is enabled for your account and set up, see [Set up the waitlist](https://help.meetone.io/en/organizations-admins/set-up-waitlist). - You are an organization owner and work in the organization as a practitioner or medical assistant. - For invitations, your organization needs appointment types and availability that can be booked online. ## Open the waitlist Open **Waitlist** in your organization's sidebar. The number next to it shows how many people are **Waiting**. The list is sorted by when entries came in, with the oldest sign-up at the top. Each row shows the name, when the entry came in, insurance, preferred time, the preferred person and the status, and for invited entries also the date of the invitation. ## Filter the list - **Status:** **Open** is preselected, meaning all waiting and invited entries. **All** also shows booked and archived entries, or you pick a single status. - **Insurance** and **Preferred time:** anyone who chose **All day** also appears under **Morning** and **Afternoon**. - **Your choice questions:** every choice question of your waitlist questionnaire has its own filter. Filters combine: an entry has to match all of them. ## View an entry Click a name. You see: - under **Details**, everything the person entered in the form, plus when the entry came in and when the person last confirmed they want to keep waiting, - their **Message**, and under **Answers** their answers to your own questions, - an **Internal note** that only your organization sees. Save it with **Save note**. You can't change the person's own details. ## Invite people to book an appointment **One person:** open the entry and click **Invite** (**Invite again** for an entry that has already been invited). **Several people:** tick the entries in the list or use **Select all**. To invite every entry that matches your filters, including those on further pages, then click **Select all … entries**. Then click **Invite**. In the **Invite to book an appointment** window, choose: 1. **Appointment type:** a specific appointment type or **All bookable appointment types**. 2. **Appointment with:** a specific person or **Anyone in the organization**. For a single invitation, the entry's preferred person is preselected. For several entries, leaving it empty means **The entry's preferred person, otherwise anyone**. 3. Click **Send invitation**. Each invited person receives an email with a **Select Appointment** link and is then **Invited**. Through the link they pick a free appointment themselves. If the invitation isn't tied to one person, they book with whoever is free at the time they choose. After booking, the appointment is confirmed immediately, both sides receive the usual appointment confirmation, and the entry is **Booked**. A new invitation replaces the previous one, and the old link then stops working. Entries that are no longer open, and entries for which your selection has no bookable appointments, are skipped. The message after sending tells you how many. ## Archive or delete - **Archive:** click **Archive** in the entry. The entry leaves the open entries, an open invitation stops working, and after 30 days it is deleted together with its answers. Until then, the entry shows from when it will be deleted. Only waiting and invited entries can be archived, and you can't undo it. - **Delete:** click **Delete** in the entry or in the row's actions menu, or select several entries and click **Delete**. The entries and their answers are deleted for good immediately, and open invitations stop working. An appointment that was already booked stays in place. When MeetOne archives and deletes entries by itself is described in [How the waitlist works](https://help.meetone.io/en/organizations-admins/how-the-waitlist-works#how-long-entries-are-kept). ## Troubleshooting - **An entry is missing from the list.** Entries only appear once the person has confirmed their email address. Booked and archived entries only show if you choose **All** or the matching status. - **Entries weren't invited because there are no bookable appointments.** The chosen appointment type or person has no free appointments in online booking. Check the appointment types and availability, or choose a different combination. - **Invite and Archive are missing in the entry.** The entry is already booked or archived. - **An invited person didn't receive an email.** See [Waitlist emails](https://help.meetone.io/en/organizations-admins/waitlist-emails#when-an-email-doesnt-arrive). Still have questions? Contact us at [support@meetone.io](mailto:support@meetone.io).