Glossary

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Additional participants: People joining a video appointment alongside the professional and the participant — relatives, interpreters or colleagues, for example.
Appointment request: A requested appointment that still needs confirming. Only once confirmed does it become an appointment.
Appointment type (availability type): A template for bookable appointments: its name, its duration and the rules that apply to that kind of appointment.
Availability: A window of time in which appointments can be booked.

Call quality indicator: The indicator inside a video appointment showing how stable the connection currently is.
Case: The entry under which one person’s appointments, documents and questionnaires come together.
Change history: The record of who changed what, and when, inside the organization.
Complete the appointment: The step that ends and documents an appointment after the video call.
Consent: The agreement participants give before an appointment — to the treatment, or to the processing of their data.
Consent template: The text an organization stores as its consent declaration and uses for its appointments.

Data deletion: Removing your data — at your request, or automatically once your organization’s retention period has passed.
Data residency: Where your data is stored. With MeetOne, that is Germany and the EU.
Dauerraum: The former German name for a permanent room. It means the same thing: a video room that stays reachable under the same link.
DPA: The data processing agreement between an organization and MeetOne, setting out how MeetOne processes data on the organization’s behalf.

End-to-end encryption: Encryption where content only becomes readable again at the other end. Nobody in between can read it, MeetOne included.

GDPR: The EU General Data Protection Regulation. It governs how personal data may be processed and what rights you have over it.
Guest access: How an external physician gets into a video appointment: a link by email plus a separate six-digit code by SMS.

Join link: The personal link to a video appointment, sent in the appointment email and shown in your appointment overview.

KBV certification: Confirmation by Germany’s National Association of Statutory Health Insurance Physicians that a video service meets the requirements for video consultations.

Login link: The default way to sign in: you enter your email address and use the link you receive by email, with no password at all.

Medical assistant: One of the two member roles: it supports practitioners with organizational work such as appointments, contacts and questionnaires.
Medical confidentiality: The duty of professionals to keep confidential everything entrusted to them in the course of their work.
MFA: The common German abbreviation for a medizinische Fachangestellte, a medical assistant. In MeetOne this is the Medical Assistant role.

Organization: The shared account of an organization: team, settings, plan and billing all belong to it.
Organization owner: The only role that manages an organization’s team, plan, billing, templates and API access.

Participant: The person attending an appointment — as a patient, a client, someone seeking advice, or a relative.
Patient: The medical word for a participant. It stays where the product itself uses it: the patient record, prescriptions and KBV documents.
Patient journal: The running history of notes about a person: what was discussed and what comes next.
Patient record: Where the documents and measurements belonging to one person are collected.
Patient subscription: A subscription on the participant’s side, used to bill certain services of an organization.
Permanent room: A video room that stays reachable under the same link instead of being cleaned up automatically after 24 hours.
Plan: The package an organization has booked. It decides which features are available.
Planned and actual duration: The planned duration is the length set on the appointment. The actual duration is the time participants really spent in the video room.
Planner: Where professionals set out their availability for video appointments.
Practitioner: One of the two member roles: practitioners run their own appointments and video appointments.
Prescription: A medical prescription issued, signed and delivered to the participant in MeetOne.

Questionnaire: A form participants fill in before the appointment, so the essentials are already on file.
Questionnaire template: The reusable template that questionnaires for appointments are created from.

Retention period: The span of time after which data in MeetOne is deleted automatically.
Role and permission: A role says what someone is responsible for in the team. A permission says what that person may actually see and change.

Screen sharing: Sharing your own screen into a running video appointment so that everyone sees the same thing.
Seat: The billing unit for team members: every person actively using MeetOne takes up one seat in the organization’s plan.
Secure documents: Documents that are not sent as an attachment but made available through a protected link.
SSO: Signing team members in through their organization’s own account system, Microsoft Entra ID for example.
System check: A short test that checks whether your camera, microphone, browser and internet connection are ready before the appointment.

Tasks: A sidebar area collecting the open to-dos around appointments and people.
Televisite: Bringing an external physician into a running video appointment.
Text snippet: A saved block of text you insert into messages instead of typing it out every time.

Usage-based billing: Billing by the video time actually used, rather than by a fixed flat rate.

Video appointment: An appointment held over video, in the browser and without extra software.
Video consultation: The statutory German term for a video appointment carried out and billed under the KBV rules.

Waiting room: Where participants wait until the professional admits them to the video appointment.
Waiting screen: The screen you see before joining. While nobody is in the room it says “Waiting for the host”.