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Search our guides and answers about MeetOne.

All topics

Quick Start

The most common tasks and questions — solved in minutes.

6 articles

Attending Appointments

Book and confirm appointments, join video appointments, receive documents and prescriptions — as a patient, client or relative.

17 articles

Offering & Running Appointments

Plan availability, manage appointments, run and document video appointments — in practices, care, counselling and coaching.

30 articles

For Organization Admins

Manage your team, configure settings, control integrations and subscriptions.

15 articles

Account & Billing

Sign-in, password, email verification, plans and invoices.

8 articles

Privacy & Security

How MeetOne protects your data — GDPR, certifications and your rights.

8 articles

Troubleshooting & Technical

Fixes for camera, microphone, connection and sign-in problems.

14 articles

FAQ

Short answers to the most frequent questions about MeetOne.

5 articles

Come across a word you don't know? Open the glossary

Popular articles

Getting started with MeetOne What MeetOne is and how to get started in three steps: activate your account, run the system check and be ready for your first appointment. I can't log in Can't get into your MeetOne account? Fix the most common causes: a missing sign-in link, wrong password, unverified email, or browser issues. System check: is your device ready for a video appointment? Check in about a minute before your appointment whether camera, microphone, connection and network speed are ready. Book an appointment online How to book an appointment in a few steps through your organization's online booking page and get an instant confirmation. Delete my data How to delete your MeetOne account and stored personal data yourself – step by step, directly in your account settings. Camera not working (black screen) Your camera shows a black screen during a video call? Check other apps using it, the wrong camera selection, permissions, and hardware. Join your video appointment The complete flow for your video appointment: prepare, join, wait, use your microphone and camera, and end the call. Conduct a video appointment How to start a video appointment as a professional, admit participants into the call, and use microphone, camera, chat and screen sharing.

What's new in MeetOne

All updates
New design, tasks and secure documents New sidebar navigation, task management for teams, secure document exchange with participants, document upload before the appointment and more stable video calls. Organizations for teams, selectable video quality and more Organization management for teams, video quality in SD, HD or Full HD, audio improvements on iOS, simpler appointment creation, profile pictures and sign-in with Azure Entra ID. Contact list, new appointment durations and improved calendar sync An automatic contact list for faster appointment creation, 90 and 120 minute appointments, more reliable calendar entries, a clearer sign-in email and the new integrations page.

MeetOne for developers

Video API, webhooks and integrations – connect MeetOne to your own systems.

Go to the developer docs