Attending Appointments

Register and log in How your participant account is created and how to sign in afterwards using a login link or a password. Complete your profile after registering The short setup wizard shown after your first sign-in: personal details, date of birth and address in three steps. Book an appointment online How to book an appointment in a few steps through your organization's online booking page and get an instant confirmation. Reschedule or cancel an appointment How to cancel an appointment yourself or move it to a new time, directly from the appointment email or your account. Join your video appointment The complete flow for your video appointment: prepare, join, wait, use your microphone and camera, and end the call. Grant camera and microphone access No prompt to allow your camera or microphone? How to check and change the permissions in your browser and operating system. Message your organization securely How to send secure messages to your organization through MeetOne, attach files, get notified about replies, and what messaging isn't for. Receive and redeem prescriptions How you're notified about a new prescription, where to find it in MeetOne, and how to redeem it online or at a pharmacy. Fill out a questionnaire How to fill out a questionnaire for your organization — before an appointment or when starting with a new organization — and what happens next. Receive and open secure documents How to open a confidential document your organization sent you via a secure link and one-time code – no account required. Manage your profile and account settings How to edit your personal data, contact details, language and notifications in your MeetOne account settings. Confirm your appointment How to confirm an appointment using the link from your email when your organization requires confirmation — including the consent step. Join from your smartphone or tablet How to join a video appointment from your smartphone or tablet – notes for iPhone/iPad and Android, no extra app required. Screen sharing problems How screen sharing works in your video appointment: viewing a shared screen, sharing your own, and fixing common problems. Pay for your prescription online How to pay for a paid private prescription in MeetOne online, track your order status through fulfillment, and download your invoice afterwards. Give consent before your appointment How the digital consent declaration before your video appointment works: what you're accepting, how to give it, and what happens if you decline. Upload documents before your appointment How to upload a referral or prior test results before your appointment — protected by a verification code sent to your email.