Your organization can send you confidential documents — such as test results, reports or invoices — through a secure link with a confirmation code. You don't need a MeetOne account to open them.

Opening your document

  1. Open the email notifying you about a new secure document and click Open document.
  2. Click Send code. You'll then receive a 6-digit confirmation code in a separate email.
  3. Enter the code on the Enter code page. The code is valid for 10 minutes.
  4. Click Open document to view your document, and Download to save it.

Some documents can only be viewed once: if you close or reload the page, access may be permanently blocked. Download the document as soon as you first open it. Other documents remain available until a set date, shown on the document page.

Common problems

  • Didn't receive a code? Check your spam folder and use the "Resend" link on the code entry page if needed.
  • Code wrong or expired? Request a new code. After 5 failed attempts, access is locked — in that case, contact the organization or person who sent you the document.
  • "Link no longer valid" or "document no longer available"? The link has expired, already been used, or was withdrawn. Ask the sender for a new link.

Still stuck? Contact us at support@meetone.io.