The messaging feature lets you write to your organization securely, without using unencrypted email — if this feature is enabled for your account.

Sending a message

  1. Open Messages in the navigation.
  2. Type your message in the text field.
  3. Use Add attachment if you want to attach a file (maximum 25 MB per file).
  4. Click Send.

You don't need to wait for your organization to write first — you can send the first message at any time. All your messages with this organization live in a single, ongoing conversation.

Notifications

When your organization replies, you'll receive an email with a link back to MeetOne. For privacy reasons, this email does not include the message text — open Messages in your account to read it.

Messaging is meant for non-urgent matters. Your organization will reply when they can — an immediate response isn't guaranteed.

Do not use messaging for emergencies. In a medical emergency, call emergency services (in Germany: 112) or go to your nearest emergency room.

Common problems

  • No "Messages" section visible? This feature may not be enabled for your organization. Contact your organization directly in this case.
  • Attachment not accepted? Check that the file is smaller than 25 MB.
  • Your organization marked the conversation as resolved? You can still write at any time — this automatically reopens the conversation.

Still stuck? Contact us at support@meetone.io.