This article walks you through your entire video appointment — from preparation to the end of the call.

Prerequisites

  • A device with a camera and microphone (computer, smartphone or tablet)
  • An up-to-date browser and a stable internet connection
  • Your join link from the appointment email or from your MeetOne account

Before the appointment

  1. Run the system check ahead of time to verify your camera, microphone, browser and connection.
  2. Allow access to your camera and microphone when your browser asks.

You can join the appointment up to 2 hours early. Even so, we recommend joining just a few minutes before the scheduled time.

How to join the appointment

  1. Open your join link — from the appointment email, or via Join in your appointment overview.
  2. If your organization requires a consent declaration for the appointment, read and confirm it first.
  3. Allow access to your camera and microphone when your browser asks, and use the preview to check that both are working.
  4. Join the room.

The waiting room

If your professional hasn't arrived yet, you'll see "Waiting for the host". As soon as they enter the room (or admit you), you'll be connected automatically. You can use Leave waiting room to stop waiting at any time.

During the appointment

The call toolbar gives you access to controls including:

  • Microphone: mute and unmute yourself.
  • Video camera: turn your video on or off.
  • Open chat: send text messages during the call, once at least two people are present.
  • Transfer screen: share your screen if your professional asks you to.
  • Call Health: shows the current connection quality if you suspect a technical issue.

Ending the appointment

Click Leave room to end the video appointment. Once you've left, chat messages and files from the room are no longer accessible.

Common problems

  • The join button isn't active yet? The room only opens up to 2 hours before the scheduled appointment.
  • No picture or sound? Check whether your browser has access to your camera and microphone — see Grant camera and microphone access for details.
  • The connection keeps dropping? Reload the page and check your internet connection.

Related articles: Grant camera and microphone access

Still stuck? Contact us at support@meetone.io.