The system check takes about a minute and makes sure your device is ready for a video appointment.
How to run the system check
- Open the System check from your appointments overview ("Start check") or via the System check link at the bottom of every page of your MeetOne portal.
- Click Start system check now.
- Allow access to your camera and microphone when your browser asks.
- Wait until all checks have completed.
What is checked?
- Camera and microphone permission: does your browser have access to your camera and microphone?
- Devices: are a camera and a microphone detected?
- Connectivity: is our call server reachable from your network?
- Audio playback: does your device's audio output work?
- Network speed: are download, upload, latency and packet loss good enough for a video appointment?
In the device test you can also select and test a specific camera, speaker and microphone individually.
If a check fails
- Reload the page and run the check again.
- Make sure no other application (e.g. Teams or Zoom) is currently using your camera or microphone, and close it if so.
- Follow the hints shown next to the failed check.
Still have questions? Contact us at support@meetone.io.