In many cases you can cancel an appointment yourself or move it to a new time — no call to the organization needed.
Opening your appointment overview
You can reach an appointment's overview page in two ways:
- Via the link in any appointment email (confirmation or reminder) — no sign-in required.
- Via Appointments in your MeetOne account: open the appointment from the options menu (the three-dot icon) or via Show details.
How to cancel an appointment
- Click Cancel (on the appointment overview page) or Cancel appointment (in the appointment list's options menu).
- Optionally provide a reason.
- Confirm with Cancel appointment.
Your organization is notified of the cancellation automatically.
How to reschedule an appointment
If your organization has enabled online rescheduling, you'll also see the Reschedule (or Reschedule appointment) option:
- Click Reschedule.
- Choose a new date and time from the calendar.
- Confirm with Confirm appointment.
Your organization is notified of the new time automatically.
If the reschedule option isn't available — for example because your organization doesn't offer this feature, or there are currently no open times — contact your organization directly to arrange a new appointment.
Common problems
- I don't see an option to reschedule? This feature isn't enabled at every organization. Cancel the appointment and arrange a new one directly with your organization.
- The appointment has already passed or been completed? Completed or already-cancelled appointments can no longer be edited.
- I cancelled by mistake? Contact your organization to arrange the appointment again.
Related articles: Book an appointment online
Still stuck? Contact us at support@meetone.io.