Troubleshooting & Technical

I can't log in Can't get into your MeetOne account? Fix the most common causes: a missing sign-in link, wrong password, unverified email, or browser issues. No camera/microphone permission prompt appears No browser prompt to allow camera and microphone during the system check or a video call? Fix it at the browser and operating system level. Camera not working (black screen) Your camera shows a black screen during a video call? Check other apps using it, the wrong camera selection, permissions, and hardware. Microphone or audio not working Can't hear the other person, or they can't hear you? Check device selection, volume, Bluetooth headsets, and browser permissions. Poor video or audio quality Choppy video or audio breaking up during your video appointment? Here's how to improve connection quality in a few simple steps. Screen share frozen or black Screen sharing showing a black screen or frozen image? Fix permissions, bandwidth, and sharing settings with these steps. Prescription not received Expecting an electronic prescription but can't find it? Check your email, your account, and when to contact the practice or support. Understanding call quality indicators What the Call Health panel during your video call shows, what the colors and metrics mean, and when to take action. Corporate network or VPN blocks the video call You join the call but no video or audio comes through? Here's how to resolve blocks caused by corporate networks, firewalls, or VPN connections. Problems joining from a smartphone or tablet Common issues on iPhone, iPad, and Android during a video appointment — browser choice, screen lock, power saving mode, and app permissions. Desktop notifications not showing How to enable reminders for upcoming appointments via desktop notification, and fix missing notifications in your browser or operating system. Messages not sending or arriving A message stuck sending, or not arriving at all? Here's how to fix connection issues, oversized attachments, and missing email notifications. Calendar sync not working Appointments not showing up, or showing up late, in your Google, Outlook, or CalDAV calendar? Here's how to check connection status and restore syncing. MeetOne emails not arriving Appointment confirmations, message notifications, or the verification link not arriving? Here's how to check your spam folder, the sender, and your email address.