During a video call, the Call Health panel in the call controls shows you how good your connection currently is. This article explains what each indicator means and what to do if you see a warning.

Opening Call Health

  1. During the call, click Call Health in the call controls.
  2. The panel opens to the side and shows the current state of your call.

What the colors mean

  • Green: Everything is working well.
  • Yellow: Minor issues, e.g. slightly elevated latency.
  • Red: There may be connection problems.

Key metrics

  • Latency: Connection delay. Under 50 ms is excellent, under 150 ms is good, under 300 ms is fair, above that is poor.
  • Jitter (incoming): High values mean choppy audio from the other participant.
  • Frames dropped (incoming): High values mean choppy video from the other participant.
  • Packet loss (incoming): High values mean dropouts from the other participant.
  • Quality limitation: Shows whether your device (CPU) or your network (bandwidth) is currently limiting the sent video quality, plus the percentage of call time spent in each state.
  • Camera capture / Sent resolution: Only appears when your sent resolution is lower than what your camera captures — usually due to limited bandwidth or processing power.

Jitter, frames dropped, and packet loss always describe the incoming connection — what you're receiving from the other participant.

What to do about warnings

  • Red or yellow indicator for a sustained period: Close unnecessary programs and browser tabs, use a wired connection instead of WiFi if possible, and turn off an active VPN.
  • Persistent CPU limitation: Close other applications that use processing power, and consider turning off virtual backgrounds.
  • Persistent bandwidth limitation: Switch to a more stable internet connection, or ask others on the same network to avoid large downloads.

For detailed steps, see Poor video or audio quality.

Still stuck? Contact us at support@meetone.io.