Privacy & Security

Where is my data stored? MeetOne stores your data in certified data centers in Germany and the EU – encrypted, and with tightly controlled access. Your rights under the GDPR Access, rectification, erasure, portability, and objection: an overview of your rights under the GDPR and how to exercise them with MeetOne. Delete my data How to delete your MeetOne account and stored personal data yourself – step by step, directly in your account settings. What is KBV certification? KBV certification confirms that a video consultation service meets the requirements for statutory health insurance care in Germany. How does MeetOne protect my data? MeetOne protects your data through encryption throughout, role-based access rights, and KBV-certified security standards. Request a data processing agreement (DPA) Who needs a data processing agreement with MeetOne, what it covers, and how organizations can generate it directly in their account. Cookies and tracking at MeetOne MeetOne uses only strictly necessary cookies and cookie-free web analytics – any extra tracking pixels depend on your organization's configuration. Confidentiality (Schweigepflicht) and MeetOne What medical confidentiality obligations mean for video appointments, and how KBV certification, encryption, and a DPA support you in meeting them.