This overview shows the technical and organizational measures MeetOne uses to protect your data – and what you can do yourself in addition.

Encryption at every level

  • In transit: Your connection to MeetOne is encrypted throughout – TLS secures communication with the server, and SRTP/DTLS protect the video and audio transmitted during your video appointment.
  • Video consultation: Video, audio, chat, and shared screen content are transmitted end-to-end encrypted between you and your organization. MeetOne never has access to this content.
  • Particularly sensitive data: Particularly sensitive content, such as treatment documentation, is additionally stored encrypted in the database (AES-256).

End-to-end encrypted means: only you and your organization can view the content of your video appointment – not even MeetOne can access it. For more on server location and encryption in detail, see Where is my data stored?.

Access controls and roles

  • Your organization can see only the data collected as part of your own care there – no other organization or participant can.
  • Within an organization, roles and permissions govern who can access which areas – for example, professionals and medical assistants have different rights.
  • Access by MeetOne staff is limited to what is strictly necessary for technical operations; the content of your video appointment is generally not accessible to MeetOne at all.

Independently verified security standards

MeetOne is listed by the National Association of Statutory Health Insurance Physicians (KBV) in the list of certified video service providers. This certification reviews, among other things, requirements for data security, server locations, and encryption. See What is KBV certification? for more.

What you can do yourself

  • Use a strong, unique password for your MeetOne account and never share it with anyone.
  • Lock your device whenever you leave it unattended, especially during or after a video appointment.
  • Always log out actively after using a shared device, for example in a waiting room.

Still have questions? Contact us at support@meetone.io.