Reschedule, cancel or reopen an appointment

Using the Actions menu on an appointment, you can reschedule it, cancel it, or – if it's already completed – reopen it at any time.

Prerequisites

• An existing appointment that you have open

Reschedule an appointment

1. Open the appointment and click Actions > Reschedule appointment.
2. Choose a new date and time.
3. Click Reschedule.

You and the participant automatically receive an email about the change, unless notifications were disabled for this appointment.

Cancel an appointment

1. Open the appointment and click Actions > Cancel appointment.
2. Optionally enter a reason for the cancellation.
3. Click Cancel appointment.

If the appointment is in the future, the participant is automatically notified of the cancellation by email; for appointments in the past, no notification is sent.

Reopen an appointment

An already completed appointment can be reopened, for example if it was completed by mistake:

1. Open the completed appointment and click Actions > Reopen appointment.
2. Confirm the prompt.

The appointment returns to the status it had before completion. No automatic notification is sent to the participant.

Common issues

• The option to reschedule or cancel is missing. Appointments that are already completed or cancelled can no longer be rescheduled or cancelled.
• The participant didn't receive an email. Check whether Don't send any notifications for this appointment was enabled for the appointment – if so, inform the participant yourself.

Still have questions? Contact us at support@meetone.io.