If your organization requires participants to have a subscription, you manage it through a secure billing portal.
Prerequisites
This feature is only available if your organization requires participants to have a subscription. If that's not the case for your organization, you don't need a subscription, and the menu item described below won't appear for you.
How to manage your subscription
- Open your account menu at the top (your name or profile picture).
- Select Manage subscription.
- A new tab opens with our secure billing portal.
- There you can see your subscription status, the next renewal date, and your past invoices.
- Use the options in the portal to update your payment method or cancel or reactivate your subscription.
As long as you don't have a subscription yet, you'll be automatically prompted to start one when booking an appointment, sending a message, or requesting a prescription.
Troubleshooting
The "Manage subscription" menu item is missing - This item only appears if your organization requires a subscription and you already have an active one. Without an active subscription, you'll instead be prompted to start one.
A payment failed - Open Manage subscription and update your payment method directly in the billing portal.
I cancelled but want to continue - As long as your subscription hasn't fully expired yet, you can reactivate it in the billing portal via Manage subscription.
Still stuck? Contact us at support@meetone.io.