In the participant record, you document your participants' consents — for example for treatment, data processing, or video appointments — and can always see which consents were granted or revoked.

Prerequisites

The full participant record must be enabled for your account.

  1. Open the participant record for the participant in question and select the Consents section.
  2. Click Record consent.
  3. Choose the Consent type (for example treatment, data processing, video appointment, session recording, session transcript, or prescription verification) and optionally enter the Version.
  4. Click Record.

Timestamp, IP address, and user agent are recorded automatically. Every entry stays permanently in the history and is never edited or deleted afterwards.

Click Revoke on the consent in question and confirm the prompt. The revocation is saved as a new entry in the consent history — the original consent stays in place for traceability.

Other consents at a glance

In the same section, you'll also see — read-only — consents from other parts of MeetOne: the consent a participant confirms themselves when joining a video appointment, and the data-storage consent from a questionnaire.

The wording participants confirm before a video appointment is managed centrally by your organization owner. See Understand roles and permissions.

Common problems

  • I can't record a consent. Medical assistants need extended permissions for this, depending on your account's configuration.
  • The Consents section is missing. The full participant record may not be enabled for your account.
  • I can no longer edit a recorded entry. The consent history is deliberately unchangeable — record a revocation or a new entry instead.

Still have questions? Contact us at support@meetone.io.