A MeetOne organization has two roles for team members, plus an additional permission that can be assigned to a person. This article explains what each of them can do.
The two member roles
- Practitioner — runs their own consultations and appointments.
- Medical Assistant — supports practitioners with organizational tasks, for example appointments and contacts.
You assign these two roles as an organization owner via Organization > Users — see Invite and manage team members. Participants are not organization members; they are linked to your practitioners through appointments.
Organization owner
In addition to their role, a person can be marked as an organization owner. This permission — not the role itself — determines who can manage the organization. An organization can have several organization owners, regardless of whether they hold the Practitioner or Medical Assistant role.
"Organization owner" is not a separate role — it's an additional permission layered on top of the Practitioner or Medical Assistant role.
What each permission level can do
| Area | Practitioner (member) | Medical Assistant (member) | Organization owner |
|---|---|---|---|
| View and edit the organization's contacts | – | ✓ | ✓ |
| Manage the team (invite, change roles, remove) | – | – | ✓ |
| Manage organization data, plan, billing, settings | – | – | ✓ |
| Create and edit questionnaire templates | – | – | ✓ |
| View the questionnaires area and work with responses | – | ✓ | ✓ |
| Manage availability types and consent templates | – | – | ✓ |
| Access the API (if enabled) | – | – | ✓ |
Troubleshooting
- A team member doesn't see the "Questionnaires" area. Only organization owners and medical assistants have access there; practitioners without owner status don't see this area.
- A team member can't manage users. Only organization owners can add, edit, or remove team members, regardless of their role.
Still have questions? Contact us at support@meetone.io.