During a video appointment you can share your screen with the participant, for example to look at findings or documents together.

Prerequisites

  • A current desktop browser (Chrome, Edge, Firefox or Safari). Screen sharing is not available on iPhone or iPad.
  • Enable screen sharing must be switched on for the appointment – this is the case by default when the appointment is created.

How to share your screen

  1. During the call, click the Share screen icon.
  2. In your browser's picker window, choose whether to share your entire screen, a window or a tab, and confirm.
  3. Your share starts as soon as the picker closes. The participant now sees your shared screen instead of your camera view.
  4. Click the icon again to stop sharing.

While sharing, avoid switching browser tabs and keep the MeetOne window in the foreground – some browsers slow down screen sharing in background tabs.

macOS permission

If you use a Mac, your browser needs a separate system permission for screen recording:

  1. Open System Settings → Privacy & Security → Screen Recording.
  2. Enable your browser there (e.g. Chrome, Edge or Safari).
  3. Restart your browser if you just granted the permission.

Without this permission, you still see your own screen as usual, but the participant sees a black screen. Grant the permission and start sharing again.

Common issues

  • The participant sees a black or frozen screen. On macOS, check your browser's screen recording permission and start sharing again. Detailed help: Screen share frozen or black.
  • Sharing freezes after a network change. Switching between Wi-Fi and mobile data while sharing can end the share. Stop sharing and start it again.
  • Screen sharing won't start. Check that you're using a supported device – screen sharing isn't available on iPhone or iPad.

Still have questions? Contact us at support@meetone.io.