A permanent room is a video room that skips the automatic 24-hour cleanup and does not end when you leave it — it stays reachable under the same link until you complete it manually.

Prerequisites

Permanent rooms must be enabled for your account — depending on your plan, the option may not be available by default. Contact your organization administration or our support team if it's missing.

What sets a permanent room apart from a regular appointment

  • The appointment is confirmed immediately, without requiring the participant to confirm.
  • The join link stays valid indefinitely — the room is not cleaned up automatically after 24 hours.
  • The call does not end automatically when you leave it — you complete the appointment yourself, manually.
  • The waiting screen does not show a scheduled time.

Create a permanent room

  1. Open the appointment form when creating a new appointment.
  2. In the room configuration section, turn on Create permanent appointment.
  3. Fill in the remaining details and save the appointment.

If the option is greyed out, permanent rooms are not included in your current plan — having it enabled for your account alone is not enough.

You can recognize an active permanent room by the Permanent appointment label on the appointment overview.

When to use a permanent room instead of a regular appointment

Use a permanent room for an ongoing consultation with no single fixed time — for example, a video channel that stays open over an extended period with the same participant. For a single appointment at a fixed time, keep using a regular appointment.

Security considerations

Because a permanent room's join link doesn't expire or get cleaned up automatically, it stays valid until you complete the appointment manually. Treat the link with extra care:

  • Share it only with the intended person.
  • Complete the appointment manually once you no longer need the permanent room — the link stops working immediately afterward.

A shared permanent-room link remains usable until you actively end it. Check periodically whether a permanent room is still needed.

Common problems

  • The "Create permanent appointment" option is missing from the appointment form. Permanent rooms may not be enabled for your account or plan — contact your organization administration or our support team.
  • I want to end a permanent room. Complete the appointment manually from the appointment overview — the join link stops working afterward.
  • I'm not sure whether I need a permanent room or a regular appointment. For ongoing, open-ended use, choose a permanent room; for a single appointment at a fixed time, a regular appointment is enough.

For more on scheduling appointments, see Create an appointment for a participant.

Still have questions? Contact us at support@meetone.io.