Medical assistants support you in MeetOne organizationally — from appointment management to communicating with patients. This article shows what they can do, and what always stays reserved for doctors.
Prerequisites
Your organization owner has created a separate account for the medical assistant with the Medical assistant role. See Invite and manage team members.
What medical assistants can always do
Regardless of your account's configuration, medical assistants can:
- view, create, reschedule, cancel, and reopen appointments for your doctors
- have conversations with patients — send and receive messages
- view patient records, questionnaire responses, documents, and measurements
Extended permissions (depending on your account's configuration)
If the extended-permissions feature is enabled for your account, medical assistants can additionally:
- join video consultations and start them as host
- edit prescriptions before a doctor signs them
- add or change entries in the patient record, such as documents, measurements, or consents
Without these extended permissions, video consultations and editing prescriptions or the patient record stay reserved for doctors — medical assistants can still manage appointments and communicate with patients either way.
What stays doctor-only
Regardless of your account's configuration, the following tasks are reserved exclusively for doctors:
- signing prescriptions, individually or in a batch (see Create and sign a prescription and Sign multiple prescriptions in one batch)
- completing an appointment and deciding on its prescription outcome
- setting up a televisite with an external physician (see Bring in an external physician (televisite))
Tasks such as managing organization settings, consent templates, or availability types are additionally tied to organization owner status, independent of role. See Understand roles and permissions.
Common problems
- My medical assistant can't start or join a video consultation. Extended permissions may not be enabled for your account.
- My medical assistant can't sign a prescription. That's expected — signing always stays reserved for doctors, regardless of your account's configuration.
- I can't find the right role when inviting someone. See Invite and manage team members for details.
Still have questions? Contact us at support@meetone.io.