If your camera or microphone isn't working in MeetOne, one of these five checks usually fixes it.
The 5 fastest checks
- Check browser permission: Open your browser's site settings and make sure camera and microphone are set to "Allow" for MeetOne.
- Check operating system permission: In your system settings (macOS: "Privacy & Security"; Windows: "Privacy"), make sure your browser has access to the camera and microphone there too.
- Close other apps: A camera or microphone can usually only be used by one application at a time. Close other video-calling apps (e.g. Teams, Zoom) or browser tabs that may be using the device.
- Reload the page: Reload the MeetOne page after changing any permissions.
- Restart your browser: Close the browser completely and open it again.
Afterwards, run the system check to confirm your camera and microphone are now detected.
If that doesn't help
- No permission prompt appears at all? See No camera/microphone permission prompt.
- Camera image stays black? See Camera not working / black screen.
- No sound, or microphone not detected? See Microphone / audio not working.
Still stuck? Contact us at support@meetone.io.