After a video appointment or an in-person appointment, complete it so it's marked as done and everyone involved can see its status.

Prerequisites

  • An ongoing or just-finished appointment
  • Permission as a doctor or medical assistant with the appropriate rights

Complete an appointment manually

  1. Open the appointment, for example right after the video call or from your appointment overview.
  2. In the Complete appointment field, choose whether the appointment was Successful or Not successful.
  3. Optionally describe the appointment in an internal note. This is visible only to you and your team, not to the participant.
  4. Click Complete.

If the prescription feature is enabled for your account, you can choose Issue prescription right at completion, or indicate that no prescription is needed. See the article on creating a prescription for details.

Automatic completion when leaving the call

Depending on your account's configuration, the appointment can be completed automatically as soon as you leave the video call as the host:

  1. Click Leave room. The Leave this room? dialog opens.
  2. Leave the Close appointment option enabled if the appointment should be completed right away. Turn it off if you'd rather complete it manually later.
  3. Confirm with Leave.

Once an appointment is closed, it cannot be re-entered. Turn off Close appointment if other participants are still missing or you want to continue the call.

Further documentation

The internal note at completion is meant for a short summary. For more detailed treatment documentation, use the participant journal or the medical profile, if enabled for your account.

Where do completed appointments live?

Completed appointments no longer appear in your regular appointment overview. Click Past appointments there to see all completed and cancelled appointments along with their status.

Common problems

  • The option to complete the appointment is missing. Check whether the appointment was already completed, or whether your account has the necessary permissions.
  • I didn't mean to complete the appointment. Turn off Close appointment when leaving the call, before clicking Leave.
  • The prescription status isn't showing. Prescription options only appear if the prescription feature is enabled for your account.

Still have questions? Contact us at support@meetone.io.