Here are quick answers to the most common questions about costs, billing and subscriptions on MeetOne.

Is MeetOne free for participants?

Yes. Using MeetOne is free for you – your organization provides this service to you as part of your care. Costs for the service itself are still handled through your organization or your insurer, just as with an in-person appointment.

What does MeetOne cost for organizations?

Costs for organizations depend on the plan chosen and the scope of use. Since packages and terms can change, we don't list specific prices here – current pricing and packages are available at meetone.io. Organizations that are already registered can see their current plan under Manage plan and subscription.

How is video usage billed?

How your video usage is billed depends on your organization's plan. A detailed explanation is available under Video usage billing explained.

Where do I find my invoices?

Organization owners find their invoices centrally in their organization's account settings. You also receive every invoice by email at the billing address saved there. Billing is by invoice only. See Manage invoices and payment methods for the exact steps.

Can I change or cancel my plan?

Yes. In their organization's settings, owners can switch plans, adjust the number of users, and cancel the plan. With monthly billing, that's possible until the last day of the current billing period; with yearly billing, a notice period of 14 days before the end of the term applies. Until the actual end date, the cancellation can be revoked in the settings. Individually managed plans are changed by our support team for you. See Manage plan and subscription for the exact steps.

Can I bill statutory health insurance for video consultations?

MeetOne is certified by the National Association of Statutory Health Insurance Physicians (KBV) – this is the basis for billing video appointments to statutory health insurance. See What is KBV certification? for more. The actual billing is still done through your regular practice or billing software; MeetOne does not handle billing itself.

Still have questions? Contact us at support@meetone.io.