The planner is where you define when you're available for video appointments. These windows determine which appointments participants can get with you.

Prerequisites

  • The planner is available under Planner in the sidebar, if enabled for your account.

How to add an availability window

  1. Open Planner in the sidebar. Use Previous week and Next week to move through your weekly view.
  2. Click the day you want, to open the Availabilities dialog.
  3. Enter a start and end time (e.g. 09:00 to 12:00) and choose an appointment type under Type.
  4. Use Add new entry to add further time windows on the same day, for example for a lunch break.
  5. Optional: click the repeat icon to repeat the availability daily or weekly, and enter the number of repetitions.
  6. Click Save.

Appointment types and slot length

Each availability window is assigned to an appointment type (for example "New participant consultation" or "Follow-up"). The appointment type determines the slot length your availability is split into, and the color the window gets in the planner. Appointment types are managed centrally for your organization – contact your organization administration if a suitable type is missing.

How participants get appointments with you

As soon as you save an availability window, it's active immediately. Depending on your organization's configuration, participants can book open slots online themselves, or your organization creates appointments within these windows manually. For details on creating appointments manually, see Create an appointment for a participant.

Syncing your calendar

Via the Add external calendar icon in the planner header, you can connect external calendars – if enabled for your account – such as Google, Microsoft/Outlook or CalDAV. Events from connected calendars automatically block the corresponding times in your planner.

Common issues

  • I can't add an availability window. The start and end time must be in the future, and the end time must be after the start time.
  • An availability window doesn't show up as bookable. Check that the selected appointment type is enabled for online booking, and that the time doesn't overlap with an existing availability window.

Still have questions? Contact us at support@meetone.io.